UPDATE (AUGUST 11, 2016): PASSPORT APPOINTMENT NOW AVAILABLE ONLINE
Thank you sa isang reader dito sa blog na si Aldrich at minention niya yung online appointment which is good for all regions all around the world. It’s available on the official website and this is the link:
On this page, you can either do an individual or group appointment. This is very smart as most Filipinos do apply in groups especially as a family. On this page, you can also view appointments.
You can click below for a more detailed instruction on it with pictures. 🙂
UPDATE (JUNE 17, 2016): PASSPORT WEBSITE CHANGE
Starting June 17, 2016, APO Productions, Inc. will handle the DFA Passport Appointment System.
The website www.passport.com.ph is now redirected to https://www.passport.gov.ph/
UPDATE (MAY 31, 2016): DFA WARNS APPLICANTS WHO MISS ONLINE APPOINTMENTS. They will be imposing a new rule starting June 1, 2016 wherein no shows will not be allowed to book again online for 30 days. You have to wait for a 30 day period before you can book again online if you did not show up on your appointment date. Apparently 47% of online appointments end up as no-shows every day. That is a waste of opportunity for other people who really need their passport. Source.
UPDATE (MARCH 1, 2016): My cousin went to Angeles, Pampanga recently to get their Philippine passport renewal at DFA Marquee Mall. THEY ARE CURRENTLY SCHEDULING FOR APPOINTMENTS. NO MORE WALK-INS. They have NO online appointment system in place at the moment like some DFA offices in Manila. They need the applicant to personally come to make an appointment for himself/herself and any companion or email them to schedule one (they said that this takes longer), then they would have to come at said appointment date. My cousin went on the last week of February and they got an appointment for March 23, 2016 at 09:30. My cousin’s wife is pregnant so they gave her an option to renew her passport on the day itself, she didn’t have to set an appointment because she was given priority. She didn’t take it. She opted to just go on the appointment date with her husband.
UPDATE (MARCH 23, 2016): We were there today at DFA Marquee Mall and I took pictures of their new scheduling policy. My cousins were there today for their appointment and they were let in at 9:30am but they still had to line up inside. We checked on them once the mall opened and they were still on the line outside DFA Marquee at around 10:15 am. They were finished at around 11:20am.
UPDATE: MAY 10, 2016
HOW TO SCHEDULE AN APPOINTMENT BY EMAIL AT DFA MARQUEE MALL
We emailed the DFA Marquee Mall office at email@example.com to schedule an appointment and this was their response on how to correctly schedule an appointment.
MAGANDANG ARAW MULA SA DFA ANGELES!
Simula 12 Enero 2016, required na ang CONFIRMED APPOINTMENT bago mag-apply ng passport sa DFA Angeles maliban sa mga sumusunod:
- Senior Citizens
- Pregnant (mayroong medical certificate)
- Persons with Disability (PWD) (may PWD card/ID)
- Sanggol (0-12 buwang gulang) (maaaring kasama ang isang (1) legitimate parent na traveling companion)
- Menor de edad na pitong (7) taong gulang pababa (7 y/o and below) (maaaring kasama ang isang (1) legitimate parent na traveling companion)
Paraan para makakuha ng appointment:
- Pumunta nang personal sa DFA Angeles tuwing:
Lunes hanggang Biernes ((08:00 am – 09:00 am, 10:00 am – 11:00 am at 4:00 pm – 5:00 pm)
Sabado (10:00 am – 12:00 nn at 3:00 pm – 4:00 pm)
- Kuhanin mula sa email.
- Ilakip sa email ang valid ID. Ito ay dapat “clear and readable”.
- Sagutan ang mga sumusunod:
- Ipadala sa firstname.lastname@example.org
ü Ang mga “open dates for passport appointment” ay ibibigay pagkatanggap ng inyong impormasyon.
ü Ang group appointment ay ibinibigay lamang sa magulang, asawa, kapatid o anak.
v Para sa kumpletong talaan ng mga documentary requirements, bisitahin ang www.passport.com.ph
v Ang Kagawaran ay maaaring humingi ng karagdagang dokumento kung kinakailangan, lalo na sa mga aplikanteng may dual citizenship o foreign-sounding family names.
v Sundan ang tamang “dress code” sa pagpunta sa opisina ng DFA.
PASSPORT PROCESSING SA DFA ANGELES
REGULAR PROCESSING = PHP 950
WAITING PERIOD: 20 WORKING DAYS (excluding Saturdays, Sundays and holidays)
RUSH PROCESSING = PHP 1200
WAITING PERIOD: 10 WORKING DAYS (excluding Saturdays, Sundays and holidays)
Ang mga di-inaasahang pagkawala ng kuryente, pagkasira ng makina at pagtigil ng proseso dahil sa kalamidad ay maaaring makaabala sa pagre-release ng pasaporte. Pinapayuhan ang mga aplikante na isaalang-alang ito sa kanilang pagpapagawa ng flight booking. HINDI MAISASAULI ANG BINAYARAN NA PASSPORT EXPRESS FEE DAHIL SA MGA NABANGGIT NA KADAHILANAN.
Pinapayuhan ang publiko na kumuha muna ng pasaporte bago magpagawa ng flight booking.
Dapat lamang magpagawa ng flight booking kung ang pasaporte ay may bisa pa na di-kukulangin sa anim (6) na buwan.
Maraming salamat po!
Department of Foreign Affairs – Angeles City
Level 3, Marquee Mall, Pulung Maragul,
Angeles City, 2009
Tel no. (045) 304-0193/ 304-0194/ 304-0195
Alternate email: email@example.com
One of the readers (jecka) asked how long does it take for them to respond which is a very good question so I decided to update this blog post. We emailed them on May 9 and we got a reply on May 11. So, give it about 2-3 working days.
YOU NEED TO CONFIRM THE appointment within 48 hours. Once you have confirmed it. They will email you again with an attachment of your confirmed appointment that you need to print. This is what the email looks like.
So, we emailed them May 9 and got an appointment for July 22. That is more than 2 months. This is what the attached pdf file looks like below. They also have a master list and they will check your name on their list if you really have an appointment.
NOTE: I’m in no way connected with DFA Marquee so I really don’t know when you’ll get your passport if you applied two weeks ago, today or tomorrow. ^^ I just wrote this blog post to share my experience when I went there to renew my passport. Please contact them for more information specific to your need. I will try to answer questions that I can answer to the best of my ability. I’ve just been getting a lot of questions about their individual circumstances about their passport so please understand that I’m just like you, a regular person who just shared her personal experience. 🙂
My friend recently went to renew and get an extension for her passport last August 30, 2015. You can read about her experience here: http://www.funwithems.com/2015/08/guest-post-philippine-passport-extension-and-renewal-at-marquee-mall/
The Department of Foreign Affairs in Angeles City is the nearest office from my city so I decided to come here for my Philippine passport renewal at DFA Marquee Mall. It’s located in Marquee Mall which is just off the NLEX so it’s very convenient if you drive. It’s about 45 minutes to an hour from Tarlac City. If you’re coming from the north or Manila and you are commuting, few buses from Victory and Five Star stop across the mall. So, it’s very convenient.
Before going, make sure that you have your documents with you. Here’s an infographic for the information that is available. For more detailed information and my personal experience, read further below.
Please have all your original documents and IDs photocopied before going to DFA. ALL REQUIREMENTS
- Personal appearance
- No need to submit a passport size photo
- Most recent expiring or expired passport
- Valid picture IDs and supporting documents to prove identity. (Please refer to List of Acceptable IDs and List of Supporting Documents)
For additional requirements if you have had a brown passport, a green passport before or other circumstances that require additional documentations, you can click here to find out more. If it’s your first time getting a passport, you can click here for more information for first time applicants. I know that in most DFA manila offices, you can set your appointment online but in Marquee Mall, you don’t need an appointment. It’s on a first come, first serve basis. From my experience, it took about 2 hours for the whole thing. When I accompanied my cousin to get her passport renewed, it took her only around an hour, more or less. So, it differs and it’s not too bad from the previous system wherein you’d have to waste half a day or the whole day waiting.
At the Marquee mall, the DFA office is on the third floor. On the left, from the escalator, you would see the waiting area. That is the one pictured above.
STEP 1: Get an application form from the guard if you don’t already have one, fill it out. Then give it back to the guard with all your documents ready. If you need something xerox copied, there’s a xerox machine there. You wait for a little while before the guard announces the name that they would let in the office.
STEP 2: You would line up here, the middle or entry part of the DFA office and a receptionist will re-check your requirements and ID, then they give you a number. TIP: If you’re accompanying a friend, you can ask for their number or they can text it to you since you can check on the right side what number they’re serving. You would know if your family/friend is almost finish with the process.
STEP 3: You wait for your number to be called into the appropriate counter. Then they would check your documents. If everything’s okay, they ask if you want the rush or ordinary service.
STEP 4: You make your payment.
STEP 5: You proceed to another room where you wait for your number to be called again. They take your biometrics like fingerprint scans, your signature and your picture (Their cameras are not very flattering. Haha)
STEP 6: This is optional. You can go to the LBC counter by the door to ask for your passport to be delivered for 120 pesos or just pick it up. I must say that getting a passport has really improved from the last time I renewed my passport but I still wish for a time where you can just mail it in like in other countries, just for renewals. They already have our biometrics, so nothing’s really gonna change except our faces.
This photo refers to the hours of operation of the DFA Marquee mall. Photo was grabbed at the Marquee Mall Facebook page. It was posted on August 17, 2012 so I don’t know if that is still their current schedule.
Monday-Friday: 10AM to 7PM
Saturday: 10AM to 3PM
Sunday: 10AM to 3PM (passport releasing only)
DFA MARQUEE MALL PHONE NUMBER: (045)304-0194
PASSPORT DOCUMENTARY REQUIREMENTS:
FOR NEW PASSPORT (INCLUDING MARRIED, MINORS): http://passport.com.ph/info/requirements/for/new
FOR RENEWAL: http://passport.com.ph/info/requirements/for/renewal
FOR LOST PASSPORT: http://passport.com.ph/info/requirements/for/lost
FOR EMERGENCY CASES: http://passport.com.ph/info/requirements/for/emergency
FOR THE COURTESY LANE: http://passport.com.ph/info/requirements/for/courtesylane
RELATED POST: AS OF 08/30/2015